JACK OF ALL TRADES
Repairs and Maintenance
JACK OF ALL TRADES
It isn't always what we do, but it is how we do it that makes us
Great!
my house to install a new storage unit
in my garage, he's a nice guy, does
nice work and he's funny.”
—Zamora
Dear Customer:

As the manager of JACK OF ALL TRADES, I want to thank you for
giving us the opportunity to serve you. Please help us serve you better
by taking a couple of minutes to tell us about the service that you have
received so far. We appreciate your business and want to make sure
we exceed your expectations.


Thank you,   
1. In thinking about your most recent experience with JOAT was the
quality of customer service you received:  
Very Poor
 Very Satisfactory
Somewhat Unsatisfactory
 Superior
About Average
If you indicated that the customer service was unsatisfactory, would
you please describe what happened?  
2. The process for getting your concerns resolved was:  
Very Poor
 Very Satisfactory
Somewhat Unsatisfactory
 Superior
About Average
Would you please take a few minutes to describe what happened?
3. Now please think about the features and benefits of the Services
itself. How satisfied are you with the Service:
Very Poor
 Very Satisfactory
Somewhat Unsatisfactory
 Superior
About Average
Would you please take a few minutes to describe why you are not
satisfied with the service?
Customer Service Representative

The following questions pertain to the customer service representative
you spoke with most recently. Please indicate whether you agree or
disagree with the following statements      
4. The customer service representative handled my call quickly  
Strongly Agree
 Strongly Disagree
Agree Neutral Disagree
5. The customer service representative was very knowledgeable
Strongly Agree
 Strongly Disagree
Agree Neutral Disagree
The Process

The following questions pertain to the process by which your most
recent service contract was handled. Please indicate whether you
agree or disagree with the following statements.      
6. My phone call was quickly transferred to the person who
best could answer my question   
Very Poor
 Very Satisfactory
Somewhat Unsatisfactory
7. The automated phone system made the customer service
experience more satisfying   
Very Poor
 Very Satisfactory
Somewhat Unsatisfactory
Thank you for your feedback. We sincerely appreciate your honest
opinion and will take your input into consideration while providing
products and services in the future.

If you have any comments or concerns about this survey please
Contact: -
Jorge Rodriguez (Technician Manager)  (925) 565-0101
Keysha Hall (Office Manager)  (510) 932-5109
Please provide any additional Comments
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JACK OF ALL TRADES Repairs and Maintenance All Rights Reserved 2009-2010
(925) 565-0101
(510) 932-5109